Service Delivery Specialist

Job Description:

To actively facilitate the delivery of business services by adhering to ISO processes that meets or exceeds service levels of the technologies that support Vodacom’s business

Job Responsibilities:

• (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes. This will include the creation of reports and feedback to executive & line management stakeholders.)
• (Deliver a high-quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
• Service Management: Customer Experience, Service Quality and Performance

Job Requirements:

• A 3-year Diploma and/or Degree in IT
• ITIL Service Management Foundation is essential
• 3-5 years’ experience in an IT Operations environment is essential.
• GSM related experience is highly desirable