Job Description: To manage and oversee the team responsible for providing tactical forecasting and planning support across Retail and Business Bank (Business Bank, Branches, Capitec Direct, and the Business Support Centre), in line with standards and timeframes Job Responsibilities: Owning the headcount management process, and ensure alignment is established to activate recruitment Supporting strategic decision making in S&OP forums which will optimally balance the demand and supply, and provide insights on operational efficiencies. Owning the expansion of the tactical planning support service, and improve the way of work (process, system, people) across retail and business bank (fulfilling the role of a Business Owner). Job Requirements: Experience gained in a banking/retail/financial services environment. 3 years’ experience in supervisory or management role performing a decision support role. SQL/R/Python languages Responsibility for delivery in a fast moving environment Bachelor's Degree in Engineering - Industrial or Commerce Planning experience Supply and demand forecasting and scheduling Honours Degree in Engineering - Industrial or Commerce