Job Description: Check for alarm indications. Investigate and implement rectification plans as necessary. Monitor critical features and ensure process and equipment are operating according to set parameters Job Responsibilities: Generate reports as requested by the Supervisor. Escalate difficult callers to the Call Centre Supervisor when necessary. Handle difficult callers with respect and diplomacy. Provide feedback and critical observation to the Building Manager on daily issues and performance. Handle all calls in a polite and friendly manner. Job Requirements: 1-2 Years experience in similar environment Call Centre qualification required BMS system knowledge and experience A Secretarial or Office Administration certificate/diploma would be an added advantage Grade 12 / Matric Call Centre qualification required Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)