Job Description: The role is expected to lead and oversee a team of Policy Solutions Advisors responsible for rectifying advice (FAIS, TCF, PPR, POPIA, CPR/A etc. regulation), underwriting, process and processing errors, identified through: • Quality Assurance evaluations; • Direct Underwriting (UW) Centre Of Expertise (COE); • Head Office (HO) UW Governance; • Direct Complaints, extended to include HO Client Job Responsibilities: Generate reports on correction activities, performance metrics, and trends, providing insights to management for decision-making and process improvements. Quality Improvement Plan as output. Ensure that correction processes adhere to all regulatory requirements and company policies, maintaining legal and ethical standards in insurance practices. Identify and rectify errors, discrepancies, or inaccuracies in insurance policies, claims or customer records, ensuring that corrections are made accurately and promptly. Implement quality control measures to review and validate the accuracy of corrections, minimizing errors and improving data integrity Continuously identify opportunities for process enhancements and workflow optimization to increase efficiency and reduce errors, addressed through reporting and coaching Job Requirements: A relevant short-term insurance related qualification will be Advantageous; Completed Matric (Grade 12); FAIS compliance (NQF Level 4) – with credits in personal lines or Commercial. 5 – 7 years’ people management experience; 5 – 7 years’ experience in an operational environment (preferably within the short-term insurance industry
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