Job Description: The position is aimed at a dynamic, focused individual who can provide an effective and efficient service to clients by receiving, evaluating, and responding to telephonic/electronic escalated enquiries timeously. Support to the Product Managers for all Complementary Products Job Responsibilities: Maintaining a consistent service delivery to ensure client retention and satisfaction Dealing promptly with client requests in a competent, efficient, and professional manner Ensuring Service Level Agreements are met and always exceeded. Engaging in effective communication and delivery according to Service Level Agreements Driving and supporting effective teamwork within the department Providing first-time resolution on escalated queries of a complex nature Job Requirements: Proficient in Microsoft Office A good understanding of the industry would be an advantage Matric Knowledge of Oracle System is essential. 2 - 3 years of client service experience Must be able to organise data