Job Description: Manage the day to day activities of client service delivery through effective people and service management in order to foster client centricity, increased productivity and enable operational excellence. Job Responsibilities: Develop tactical plans to enhance or improve the client experience within the Branch. Coach and guide the Client Services team to effectively utilise client service interactions to improve client retention and repeat business activities. Monitor and manage the achievement of service level agreements to ensure excellence in the client services function. Manage the delivery of efficient client service administration processes and procedures. Manage the adherence and compliance to company polices, instructions and relevant legislation within all the client service functions Job Requirements: 2 years’ management experience (preferred) Diploma in business management Ability to speak African languages or multi-lingual (preferred) FAIS related qualification or Regulatory Exam (preferred) 3-4 years’ experience managing a sales or service environment in the financial services industry Understanding of the relevant legislation (General Code of Conduct for Authorised Financial Services Providers and Representatives, Financial Advisory and Intermediary Services (FAIS), Protection of Personal Information Act (POPI), Long Term Insurance Act, Treat Customers Fairly (TCF, etc.)
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