Job Description: This role manages a technical processes team which includes efficient and effective administration as well as coaching and development of all staff in order to maximise productivity. The incumbent is individually accountable for achieving results through others, over periods of 1 day to 3 months. Job Responsibilities: The successful candidates manage daily operational (client service and or administrative) delivery within specific functional area. Delivers, maintains and enhances service / work standards and work quality via a team of administrative staff, within a given process/es. Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management). Accountable for technical decision making of a function as well as management of work volumes / flow. Establishes and maintains client / customer relationships. Job Requirements: Operations experience i.e. Process optimization, efficiencies and Lean. 3-5 years’ experience in Financial Services. Managing Quality. People Leadership (2-5 years’ experience) Knowledge of Financial Markets in general.
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